This Shipping Policy explains how E & C HARDY, LLC processes and delivers retail orders placed on echardy.com.
Processing times
Most in-stock orders are prepared within 2–4 business days. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day. During high-volume periods, processing can take longer; we will contact you if a material delay affects your order.
Delivery and tracking
Available shipping methods and charges are shown at checkout before payment. When tracking is available, it is emailed after the order is handed to the carrier. Tracking may take up to 48 hours to display movement.
Address accuracy
Customers are responsible for providing a complete delivery address. Contact service@echardy.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Extra carrier costs caused by an incorrect or refused address may be deducted from a refund.
Lost or damaged packages
If tracking shows a delivery problem, contact us promptly with your order number. Keep all packaging and photograph visible damage. We will help document the carrier inquiry, although carrier investigation timelines are outside our control.