We want you to feel confident ordering from E & C Hardy. This policy applies to eligible retail purchases made directly through echardy.com.
Return window
Contact service@echardy.com within 14 days after delivery to request return authorization. Items must be unworn, unwashed, unaltered, free from fragrance or pet hair, and returned with original tags and packaging. A return sent without authorization may be refused.
Non-returnable items
Final-sale items, personalized or custom products, gift cards, and items that show wear or damage after delivery are not returnable unless required by law. Hygiene-sensitive items may also be excluded where permitted.
Refunds and exchanges
After inspection, approved refunds are issued to the original payment method. Original shipping charges are not refundable unless we shipped the wrong item or the item arrived defective. Bank posting times vary. For a different size or style, contact us; availability is not guaranteed.
Problems with an order
Report an incorrect, defective, or transit-damaged item within 5 days of delivery and include clear photographs of the item, packaging, and shipping label. We will review the information and provide the appropriate resolution.